We typically ship your order within 24 hours by the best method available. Typically, orders in by Noon ship that same day. We do not ship on non-business days. Standard transit times are 3-5 business days. Expedited shipping times are available (to most locations) for additional fees depending on the shipping weight and time-frame chosen. It is your responsibility to understand UPS, USPS, Fed Ex shipping terms, options and meanings. For example, Next Day Air doesn't always mean "the very next day". If you place your order on Saturday and choose Next Day Air, your order will process Monday and the next business day will be Tuesday. Many customers assume the order would be received Sunday. If you have questions, please ask us so that we can help you choose the best delivery option to meet your specific needs.
Please understand that we do not own UPS, FEDEX, USPS, etc. We do not operate them and have absolutely NO CONTROL of them. We package each order with the required box size, packing materials and labeling to comply with shipping standards. Should an order be damaged in transit, please notify us immediately. Do not destroy the packaging and if available, take pictures so that we may file a claim with the carrier on your behalf. Replacement product(s) can not be sent without additional payment. Claims typically take 45 days to process. Once the claim is approved, your account will be credited for the cost of the replacement product(s).
If any item is temporarily out of stock, which does not happen often, we will ship your order (minus what is back-ordered) right away. We will notify you by email and ship the back-ordered item automatically as quickly as possible.
Free freight offers do not include express delivery, delivery notification, lift-gate services, residential delivery, or any other additional-charge services. Please note that any additional services requested will be charged accordingly. We reserve the right to select how we ship any order.
If you do not have a commercial address for receiving your goods, or if you require lift-gate or other services, just let us know when you order by using the "comments" section of the order form. We will bill you the applicable fees for any extra-charge services and email you when we bill them to your account. We reserve the right to choose the carrier for which we use to ship your order. Please check your email for tracking information to determine which carrier was used.
Please note: orders of sufficient size and weight are shipped via truck line. Shipments of this nature require you to be available to receive the item(s). If you are getting a shipment via truck line, most drivers expect you to unload the item from the tailgate of the truck. If you do not have forklift equipment, you would be wise to request lift-gate service. There may be an extra charge for this.
If you have any questions about shipping please let us know at firstname.lastname@example.org.
**All international orders are subject to a $40.00 handling fee and are shipped prepaid. Please allow an additional 5 days lead time.